Billing & Subscription

LazyChat offers flexible subscription plans to match your business needs. Whether you're just starting out or scaling up, we have a plan that fits.

Subscription Plans

LazyChat offers multiple subscription tiers designed for businesses of all sizes. Visit lazychat.io/packages to explore our pricing options:

Starter - Perfect for small businesses getting started with automation
Standard - Ideal for growing businesses with multiple channels
Pro - Advanced features for established businesses
Enterprise - Custom solutions for large-scale operations

Each plan includes different limits on:

Number of connected channels
AI message credits
Team member seats
Advanced automation features
Priority support levels

All plans include core features like omni-channel inbox, basic AI automation, and product catalog management.

Free Trial

Start with LazyChat risk-free:

Trial period includes AI message credits to test the platform
No credit card required to start your trial
Full access to features available in your trial tier
Data preserved for 30 days after trial expiration

Your trial allows you to connect channels, sync products, and experience AI automation before committing to a paid plan.

Billing Periods

Choose the billing cycle that works best for your business:

Monthly Subscription

Billed every month
Flexibility to change plans anytime
Great for seasonal businesses

Yearly Subscription

Billed annually
Save up to 20% compared to monthly billing
Lock in current pricing for the year

Yearly subscriptions offer the best value and protect you from price changes throughout the year.

Payment Gateway

LazyChat uses SSLCommerz, a secure and trusted payment gateway, to process all transactions.

Supported Payment Methods

Credit & Debit Cards (Visa, Mastercard, Amex)
Mobile Banking (bKash, Nagad, Rocket)
Internet Banking from all major banks
Digital Wallets

Payment Security

PCI DSS compliant payment processing
SSL encryption for all transactions
Secure 3D authentication
No card details stored on our servers

Managing Your Subscription

View Current Plan

Navigate to Settings → Account & Billing
View your current plan details, including:
- Plan name and features
- Billing cycle
- Next renewal date
- Usage statistics

Upgrade Your Plan

Upgrading is instant and seamless:

Go to Settings → Account & Billing
Click Upgrade Plan
Select your desired plan
Choose billing period (monthly or yearly)
Complete payment through SSLCommerz

When you upgrade, you'll immediately get access to new features. We'll prorate the cost based on your current billing cycle.

Renew Your Subscription

Subscriptions renew automatically, but you can also renew manually:

Auto-renewal is enabled by default
You'll receive email reminders before renewal
Failed payments will trigger retry attempts
Update payment method anytime from billing settings

To manually renew:

Go to Settings → Account & Billing
Click Renew Subscription
Confirm your plan selection
Complete payment

Downgrade or Cancel

You have full control over your subscription:

To downgrade:

Go to Settings → Account & Billing
Select Change Plan
Choose a lower-tier plan
Changes take effect at the end of current billing cycle

To cancel:

Go to Settings → Account & Billing
Click Cancel Subscription
Provide feedback (optional)
Confirm cancellation

After cancellation, you'll retain access until the end of your paid period. Your data will be preserved for 30 days before permanent deletion.

Billing History & Invoices

Access all your billing records:

Navigate to Settings → Account & Billing → Billing History
View all past transactions
Download invoices as PDF
See payment status and details

Each invoice includes:

Transaction ID
Date and time
Plan details
Amount paid
Payment method
Tax information (if applicable)

Usage & Limits

Monitor your plan usage in real-time:

AI Message Credits - Track remaining automated messages
Connected Channels - See active integrations
Team Members - View current user count
Storage - Monitor data usage

You'll receive notifications when approaching plan limits. Upgrade anytime to avoid service interruption.

Add-ons & Credits

Need more resources without upgrading? Purchase add-ons:

Extra AI Message Credits
Additional Team Member Seats
Premium Support
Custom Integrations

Contact sales or visit billing settings to add these to your plan.

Payment Issues

If you encounter payment problems:

Check payment method - Ensure card/account has sufficient funds
Verify details - Confirm billing information is correct
Try alternative method - Use a different payment option
Contact support - We're here to help resolve any issues

Failed payments may result in temporary service suspension. Update your payment method promptly to avoid interruption.

Enterprise Plans

For large organizations with specific needs:

Custom pricing based on volume
Dedicated account manager
SLA guarantees
Advanced security features
Custom integrations
On-boarding assistance

Contact our sales team at lazychat.io/contact to discuss enterprise options.

Next Steps

Now that you understand billing:

Connect your channels to start automating
Set up AI Assistant to handle customer queries
Sync your products for seamless order management

Need help? Visit Settings → Account & Billing or contact our support team.

FAQs